Find answers to common questions about buying and selling with PublicCarz
This may just happen because we are not currently present in your state. However, we are expanding at a rapid pace and plan to launch the used car buying service in many more cities pan India, very soon.
Yes, PublicCarz is currently offering Car Inspection at Home for a hassle-free selling experience. To check if the Home Inspection service is available at your location, please select your city while booking the appointment.
Yes, you can change your appointment time, date or branch. Simply login with your registered mobile number on our website or mobile app and visit the 'My Appointment' section. There is also a link to reschedule in the appointment confirmation messages that you receive.
Yes. By booking an appointment with us, you are reserving your dedicated slot to be catered to by one of our associates at the branch. In case, you drop in at any of our branches without having an appointment booked, you will be asked to book one on the spot. This will lead to unnecessary wastage of time and effort which we tend to avoid. We are serving several customers at a time and our goal is to ensure all of them receive the same kind of experience. Having dedicated slots booked in advance helps us achieve the same and allows us to serve our customers in the best way possible.
It's simple! Log on to our website www.publiccarz.com, enter the registration number of your car, schedule an appointment at your preferred location or visit nearest PublicCarz branch.
No, PublicCarz inspection process at all our retail branches is absolutely free.
The online valuation indicates the estimated range you can get for your car considering it is in a picture-perfect condition. The detailed inspection conducted at the branch which determines the physical health and working of the car's components decides what the final quote offered will be. The factors that impact the value of your car include the car make, aesthetics and mechanical condition, odometer reading and market conditions.
Our used car inspection process is fair and thorough to ensure an objective standardized report that gives a clear view of the condition of your car. We start with a document check and test drive and then use the latest tools to assess the exterior, tires, engine, transmission, interiors and electricals. We also inspect the steering mechanism, suspension, brakes and accessories of your car during the test drive. Feel free to ask any questions from our team at the branch.
At PublicCarz, we evaluate a used car on the basis of several parameters. Our dedicated car experts are trained to complete the entire process of car inspection within a time period of 30-45 minutes. However, there might be instances, pertaining to different car conditions, when the car inspection process may even extend to 90 minutes.
The price we offer for your car depends on the current market conditions for that particular make and model. We operate on an auction model, with various channel partners bidding on the vehicle. The price we offer is typically valid for 24 hours; however, we re-initiate the auction process for your car once it expires and strive to offer the best possible price.
The price offered to you for your car depends on the current demand of that particular make and model. We work with several channel partners across India who actively bid to buy your car according to the demand they have. Due to this, the price we offer to you cannot be valid for more than 24 hours.
For the inspection of your car, it is mandatory to carry your car's original Registration Certificate.
For the best price, please bring along the following documents:
PublicCarz Seller Protection Policy is an exclusive program offered by PublicCarz to protect the customers selling their car from any unwarranted post-sale situations. This means that till the car's Registration Certificate (RC) is transferred in the name of the buyer, we will take care of any hassles related to the car, for sellers covered under the policy.
If there is any unforeseen incident with your car while the RC transfer is in process, our legal experts will extend full support, and all legal and financial expenses are covered by us. All you have to do is raise your concern at [email protected]. We take full responsibility for safeguarding the interests of our sellers before the ownership of their cars is transferred.
The timeline of RC transfer might vary depending on the availability of the prospective buyer and the RTO requirements. However, you don't need to worry about it at all. All our customers are covered under the PublicCarz Seller Protection Policy, which means until your car's RC transfer is complete, we take full responsibility for the safety of your vehicle. Once the ownership has been transferred, we will send you an email with the proof of RC transfer.
Getting your car insured is an essential step in your car-buying journey. You can proceed with one of the following insurance options when purchasing your car from PublicCarz:
We understand that buying a car is an important decision. That is why when you're buying a car from PublicCarz, you don't just test drive it, you test own it for 7 days. Love it? Keep it. Changed your mind? Return it within 7 days for a full refund. No questions asked.
You can test-own your car for up to a week to make sure it meets your requirements. If you are not satisfied with it, you can initiate a return request via the PublicCarz mobile app within 7 days of your car delivery date.
